Systems Engineer

Winnipeg, MB, Canada

Full time

About the Role

We are looking to add a Systems Engineer to our information technology team. The candidate will work at our office in Winnipeg, however there are times where travel to a customer's office may be necessary to perform their duties.


As a Systems Engineer, you are part of our service delivery team. This includes:


  • Working closely with your co-workers to ensure service delivery

  • Having continuous dialogue with clients

  • Provide IT support by telephone, remote support tools, remote management tools, and more Job purpose and role

  • Provide Tier 3 level support for our help desk, provide guidance and mentorship to solution team

  • Ongoing standardization of service delivery model and managed services practice

  • Architecting secure Microsoft cloud solutions and on-premise builds

  • Managing service onboarding projects

  • Building process documentation and standard operating procedures

Responsibilities

  • Assessing and prioritizing support requests, scheduling resources

  • Resolving IT challenges, answering service desk calls and working on service requests

  • Travelling to client sites

  • Sharing all tasks (Team focus)

Additional responsibilities: exploring solutions, attending training sessions, obtaining certifications, reviewing internal systems, providing feedback, working as a collective to improve process.

Requirements

  • Microsoft Fundamentals or Associate level certifications

  • 5+ years industry related experience

  • Excellent verbal and written communication skills in English. French language skills are desirable.

  • Graduated from a Certified IT/Technical Training Program.

  • A criminal background check will be needed.

Desired Experience

  • Azure and Microsoft 365 Administration

  • Microsoft 365 Security and Compliance

  • Microsoft Windows Operating Systems, Active Directory and Hyper-V

  • Technical Support/Desktop Support/Help Desk

About the Company

Zoomfone Inc is a Cloud Hosted VoIP and Managed Services Provider. We help our clients capitalize on the advantages of cloud computing and enhance the security of their data.